Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by 16dewa through our website at https://16dewa.cam, mobile-optimized platforms, customer service channels, and any related services. 16dewa operates as an online betting platform serving players in Indonesia and complies with applicable data protection regulations.

Data Controller: 16dewa acts as the data controller responsible for your personal information. We determine the purposes and means of processing your personal data in accordance with this Privacy Policy and applicable law.

Consent: By creating an account, using our services, or providing personal information to 16dewa, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Indonesian Market Context: As a platform primarily serving Indonesian players, we collect and process information relevant to the Indonesian market, including Indonesian bank account details (BCA, BRI, BNI, Mandiri), e-wallet information (OVO, DANA, GoPay), Indonesian identity documents (KTP), and Indonesian residential addresses. All data handling complies with international privacy standards while respecting local Indonesian context.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account or use our services, you voluntarily provide the following personal information:

• Account Registration Data: Full legal name, date of birth, email address, phone number, residential address, username, password, and security questions.
• Identity Verification (KYC) Documents: Government-issued identification (KTP - Indonesian Identity Card, passport, or driver's license), proof of address documents (utility bills, bank statements), selfie photographs for facial recognition, and proof of payment method ownership.
• Payment Information: Bank account details (account number, bank name, account holder name), e-wallet information (phone number, account name), transaction history, deposit amounts, withdrawal requests, and payment method preferences.
• Communication Data: Customer support inquiries, live chat transcripts, email correspondence, WhatsApp messages, feedback submissions, and any other communications you send to 16dewa.
• Preferences and Settings: Language preferences, notification settings, responsible gaming limits (deposit limits, session time limits, self-exclusion periods), and marketing communication preferences.

2.2 Information Automatically Collected

When you access and use our platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type (smartphone, tablet, desktop), operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Usage Data: Pages visited, time spent on each page, click patterns, search queries, games played, betting history, win/loss records, session duration, frequency of visits, and navigation paths through our website.
• Location Data: Approximate geographic location based on IP address to ensure compliance with geographic restrictions and to provide localized content relevant to Indonesian players.
• Cookie Data: Information collected through cookies, web beacons, and similar tracking technologies as detailed in Section 7 below.

2.3 Information from Third-Party Sources

We may receive information about you from third parties, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay) may share transaction verification data, fraud prevention information, and payment processing status.
• Identity Verification Services: Third-party KYC providers may share identity verification results, document authenticity checks, and fraud risk assessments.
• Marketing Partners: Aggregated demographic information and marketing campaign performance data (no personally identifiable information is shared without your consent).
• Public Sources: Publicly available information such as social media profiles if you choose to link your account to social media platforms.

3. How We Use Your Information

16dewa uses your personal information for the following legitimate purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your player account
• Processing deposits, withdrawals, and payment transactions
• Providing access to sports betting, casino games, slots, and other gaming services
• Recording and settling bets, calculating winnings, and updating account balances
• Implementing responsible gaming tools (deposit limits, time-outs, self-exclusion)
• Providing customer support and responding to inquiries via live chat, email, and WhatsApp

3.2 Security, Fraud Prevention, and Compliance

• Verifying your identity and age to comply with 21+ age restrictions
• Detecting and preventing fraud, money laundering, collusion, bonus abuse, and other illegal activities
• Monitoring betting patterns to identify suspicious activity or problem gambling behavior
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Investigating disputes, violations of our Terms & Conditions, or suspected criminal activity
• Protecting the security and integrity of our platform and systems

3.3 Communication and Marketing

• Sending account-related notifications (registration confirmation, password resets, withdrawal confirmations)
• Communicating important updates about our services, terms, or policies
• Sending promotional offers, bonuses, and marketing communications (only with your consent, and you may opt out at any time)
• Responding to customer support requests and feedback
• Conducting customer satisfaction surveys

3.4 Platform Improvement and Analytics

• Analyzing usage patterns to improve website performance, user experience, and game offerings
• Conducting internal research and analytics to understand player preferences and behavior
• Testing new features, games, and promotional campaigns
• Optimizing mobile compatibility for Indonesian players using smartphones
• Personalizing content and game recommendations based on your preferences

3.5 Legal Obligations

• Responding to legal requests from law enforcement, regulatory authorities, or courts
• Complying with applicable gambling regulations and international licensing requirements
• Maintaining records for audit and regulatory purposes
• Enforcing our Terms & Conditions and protecting our legal rights

4. Information Sharing and Disclosure

16dewa does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Indonesian banks and e-wallet providers process your deposits and withdrawals. They receive only the information necessary to complete transactions (account details, transaction amounts).
• Identity Verification Services: KYC providers receive identification documents to verify your identity, age, and address.
• Game Providers: Third-party game studios provide casino games and slots. They receive only anonymized gameplay data and do not have access to your personal identification information.
• Cloud Hosting Services: Secure cloud infrastructure providers host our website and databases. All data is encrypted and stored in compliance with international security standards.
• Customer Support Tools: Live chat and email platforms process customer service communications.
• Marketing and Analytics Services: Analytics tools collect aggregated, anonymized usage data to help us improve our services.

All service providers are contractually obligated to maintain confidentiality and use your information only for the specific purposes we authorize.

4.2 Legal Requirements and Law Enforcement

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Cooperate with law enforcement investigations
• Protect the safety, rights, or property of 16dewa, our users, or the public
• Prevent fraud, money laundering, or other illegal activities
• Enforce our Terms & Conditions and other agreements

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given explicit consent, such as when you choose to participate in a joint promotion or link your account to a social media platform.

5. Data Security Measures

16dewa implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same level of encryption used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with encrypted databases. Payment information is tokenized and never stored in plain text.
• Firewall Protection: Advanced firewalls protect our systems from unauthorized intrusion and cyber attacks.
• Two-Factor Authentication (2FA): Optional 2FA adds an extra layer of security to your account login.
• Regular Security Audits: Independent security firms conduct regular penetration testing and vulnerability assessments.
• Access Controls: Strict internal access controls ensure that only authorized personnel with legitimate business need can access personal data.

5.2 Organizational Security Measures

• Employee Training: All staff members receive data protection training and sign confidentiality agreements.
• Incident Response Plan: We maintain a comprehensive data breach response plan to quickly address any security incidents.
• Data Minimization: We collect only the information necessary to provide our services and delete data when no longer needed.
• Vendor Management: All third-party service providers undergo security assessments and sign data protection agreements.

5.3 Your Security Responsibilities

While we implement robust security measures, your cooperation is essential:

• Choose a strong, unique password and change it regularly
• Never share your login credentials with anyone
• Log out after each session, especially on shared devices
• Enable two-factor authentication for enhanced protection
• Report any suspicious account activity to our support team immediately
• Keep your contact information up-to-date so we can reach you regarding security matters

Data Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you via email within 72 hours and take immediate steps to mitigate harm.

6. Data Retention Period

16dewa retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements.

6.1 Active Account Data

While your account remains active, we retain all account information, transaction history, betting records, and communication history to provide continuous service and support.

6.2 Closed Account Data

After account closure (whether voluntary or involuntary), we retain certain information for:

• Regulatory Compliance: Gambling regulations and anti-money laundering laws require us to maintain records for 5-7 years after account closure.
• Dispute Resolution: Transaction records and communication history are kept for at least 5 years to resolve potential disputes or legal claims.
• Fraud Prevention: Identity verification documents and fraud indicators may be retained indefinitely to prevent repeat fraud attempts and protect other users.

6.3 Anonymization

Where possible, we anonymize personal data after the required retention period expires, converting it into aggregated statistical information that cannot be linked back to individual users.

6.4 Deletion Requests

You may request deletion of your personal information as described in Section 8 (Your Privacy Rights). However, we may retain certain data where legally required or where we have a legitimate interest (e.g., to prevent fraud or enforce our Terms & Conditions).

7. Cookies and Tracking Technologies

16dewa uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device on return visits and remember your preferences.

7.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, including account login, maintaining session state, and security features. These cannot be disabled without impacting service availability.
• Performance Cookies: Collect anonymous information about how visitors use our site, including which pages are most popular and error messages encountered. This helps us improve website performance.
• Functionality Cookies: Remember your preferences such as language settings, display preferences, and previously viewed games to provide a personalized experience.
• Advertising Cookies: Track your browsing across websites to deliver targeted advertising relevant to your interests (used only with your consent).

7.3 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive warnings before cookies are stored. However, disabling essential cookies may prevent you from accessing certain features of our platform.

7.4 Third-Party Cookies

Some cookies are placed by third-party service providers such as analytics tools (Google Analytics) and payment processors. These third parties have their own privacy policies governing their use of cookies.

8. Your Privacy Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.

8.2 Right to Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings.

8.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal information. However, we may retain certain data where legally required (e.g., for regulatory compliance) or where we have a legitimate interest (e.g., to prevent fraud).

8.4 Right to Restriction of Processing

You may request that we limit how we use your personal information in certain circumstances, such as when you contest the accuracy of data or object to processing.

8.5 Right to Data Portability

You have the right to receive your personal information in a portable format and to request that we transfer it directly to another service provider where technically feasible.

8.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the "unsubscribe" link in promotional emails or contacting customer support.

8.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

8.8 How to Exercise Your Rights

To exercise any of these rights, contact our customer support team via:

• Email: [email protected]
• Live chat available 24/7 on our website
• WhatsApp: +62-812-3456-7890

We will respond to your request within 30 days. In some cases, we may request additional information to verify your identity before fulfilling your request.

9. Third-Party Services

Our platform integrates with various third-party services to provide comprehensive betting and payment functionality. These third parties have their own privacy policies that govern their use of your information.

9.1 Payment Providers

Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your financial transactions according to their respective privacy policies and banking regulations.

9.2 Game Providers

Third-party game studios provide casino games, slots, and other entertainment content. While they receive anonymized gameplay data, they do not have access to your personal identification information.

9.3 Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9.4 Social Media Integration

If you choose to link your 16dewa account to social media platforms, those platforms may share certain profile information with us according to their privacy settings. You control what information is shared through your social media privacy settings.

10. Children's Privacy Protection

16dewa is strictly an adults-only platform. Our services are not intended for individuals under 21 years of age, in compliance with Indonesian gambling age restrictions.

We do not knowingly collect personal information from anyone under 21 years old. If we become aware that we have inadvertently collected information from someone underage, we will immediately delete that information and terminate the associated account.

Parents and guardians who believe their child has provided personal information to 16dewa should contact us immediately at [email protected]. We will take prompt action to investigate and remove any such information.

We implement age verification procedures during registration and may request identity documents (KTP, passport) to verify that all players meet the minimum age requirement.

11. International Data Transfers

16dewa primarily serves players in Indonesia, but some of our service providers and data storage facilities may be located outside Indonesia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data:

• Data Transfer Agreements: We use standard contractual clauses approved by international data protection authorities to govern international transfers.
• Adequacy Decisions: Where possible, we transfer data only to countries deemed to have adequate data protection laws.
• Encryption: All international data transfers are encrypted to prevent unauthorized interception.
• Service Provider Vetting: All international service providers undergo rigorous security assessments before being approved.

By using 16dewa services, you consent to the transfer of your information to countries outside Indonesia for the purposes described in this Privacy Policy.

12. Changes to This Privacy Policy

16dewa reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting a prominent notice on our website homepage
• Sending an email notification to your registered email address
• Displaying a pop-up notification when you next log into your account

Changes become effective immediately upon publication on our website. The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of 16dewa services after changes are published constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must stop using our services and may request account closure.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our customer support team:

• Email: [email protected] (monitored 24/7, response within 1-4 hours)
• Live Chat: Available 24/7 directly on our website with Indonesian-speaking agents (average response time: 2-5 minutes)
• WhatsApp: +62-812-3456-7890 (available 24/7, response within 5-15 minutes)
• In-App Messaging: Send secure messages through your account dashboard

Our dedicated privacy and data protection team will investigate your inquiry and respond within 30 days. For urgent matters related to data security or suspected unauthorized access to your account, please contact us immediately via live chat or phone for immediate assistance.

We are committed to addressing your privacy concerns promptly and professionally. Your trust is important to us, and we continuously work to maintain the highest standards of data protection.